Refund and Returns Policy

Effective Date: January 8, 2025

At Fraglasni, we are committed to providing exceptional products and services. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy to understand your options.

1. Eligibility for Returns

  • Returns are accepted within 30 days of the delivery date.
  • The item must be unused, in its original packaging, and in the same condition as when it was received.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products.
  • Gift cards.
  • Items marked as “final sale.”

3. Process for Returns

  1. Initiate a Return: Contact us at info@fraglasni.com or (610) 530-4243 with your order details.
  2. Approval: Once your return request is approved, you will receive instructions on how to proceed.
  3. Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Policy

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days and credited to your original payment method.

5. Exchanges

  • If you received a defective or incorrect item, we will exchange it at no additional cost.
  • Contact us at info@fraglasni.com or (610) 530-4243 to arrange an exchange.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us within 7 days of delivery.
  • Provide clear photos and a description of the issue to expedite resolution.

7. Late or Missing Refunds

  • If you haven’t received your refund after 7 business days, check with your bank or payment provider.
  • Contact us if the issue persists, and we will assist you.

Contact Us

For assistance with refunds or returns, please reach out to us:

We value your satisfaction and aim to resolve any issues promptly. Thank you for choosing Fraglasni!

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