Refund and Returns Policy

At Fraglasni, your satisfaction is our priority. We take great care to deliver only the freshest fruits and vegetables, but we understand that sometimes things may not go as expected. This Refund and Returns Policy outlines our process for managing product returns and refund requests.

1. Eligibility for Returns

We accept return or refund requests in the following cases:

  • Products are damaged or spoiled upon delivery
  • Wrong items were delivered
  • Items are missing from the delivery

To be eligible, you must contact us within 24 hours of receiving the order. We may request photo evidence of the problem before proceeding with a refund or replacement.

2. Non-Returnable Items

Due to the perishable nature of fruits and vegetables, we do not accept returns for:

  • Unwanted items due to change of mind
  • Items not stored properly after delivery
  • Partially consumed products

3. How to Request a Refund or Return

Please email us at Contact@fraglasni.com or call us at +44 7841 609535 with the following information:

  • Order number
  • Details of the issue
  • Photo evidence, if applicable

Our customer support team will respond within 24 hours and guide you through the process.

4. Refund Options

Depending on the nature of the issue, we offer the following options:

  • A full or partial refund to your original payment method
  • A store credit for future purchases
  • A replacement product (if available)

5. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • It may take some time before your refund is officially posted

If you’ve done all of this and still have not received your refund, please contact us at Contact@fraglasni.com.

6. Delivery Issues

If your delivery is late, incomplete, or incorrect, please notify us immediately so we can investigate and resolve the issue as quickly as possible.

7. Contact Information

If you have any questions about this Refund and Returns Policy, please get in touch with us:

Effective Date: July 6, 2025

Expiration Date: December 31, 2025 (or until replaced by an updated version)