Shipment Policy

Effective Date: January 8, 2025

Fraglasni is committed to providing reliable and efficient shipping for all your orders. This Shipment Policy outlines our shipping methods, timelines, and responsibilities to ensure you have a clear understanding of our processes.

1. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Affordable and reliable for most domestic and international orders.
  • Expedited Shipping: Faster delivery for urgent orders.
  • International Shipping: Available for select countries. Additional fees and customs duties may apply.

2. Shipping Rates

  • Shipping costs are calculated at checkout based on the destination, weight, and size of your order.
  • Free Shipping: Available for orders over $100 within the United States.

3. Processing Time

  • Orders are processed within 2-5 business days of payment confirmation.
  • Custom or personalized orders may require additional processing time, which will be communicated to you.

4. Delivery Timeframes

  • Domestic Shipping (United States): 3-7 business days after processing.
  • International Shipping: 7-21 business days, depending on the destination and customs clearance.
  • Delivery times may vary due to factors outside our control, such as carrier delays or adverse weather.

5. Tracking Information

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order’s progress through the carrier’s website.

6. Customs and Duties (International Orders)

  • International customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
  • Fraglasni is not liable for delays caused by customs procedures.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, contact us immediately at info@fraglasni.com or (610) 530-4243.
  • We will work with the carrier to resolve the issue and ensure your satisfaction.

8. Undeliverable Packages

  • If a package is returned to us due to incorrect address information or failure to collect, the customer is responsible for any additional shipping fees.

9. Changes to Shipping Address

  • Address changes must be requested within 24 hours of placing your order.
  • Once an order is shipped, we cannot guarantee address modifications.

10. Contact Information

For shipping inquiries or issues, please contact us at:

Thank you for choosing Fraglasni. We are committed to delivering your orders efficiently and ensuring your satisfaction with our shipping services.

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